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RETURN POLICY

Return Policy for United We Are:

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return policy carefully to understand your rights and responsibilities regarding returns and exchanges.

Returns and Exchanges Eligibility


1.1 We accept returns and exchanges within [number of days] days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:
a) The item(s) must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
b) The item(s) must not be included in the list of non-returnable items, such as underwear, swimwear (for hygiene reasons), or items marked as final sale or clearance.

Initiating a Return or Exchange
2.1 To initiate a return or exchange, please follow these steps:
a) Contact our customer support team within the specified return period and provide your order details, including the item(s) you wish to return or exchange and the reason for the return.
b) Our customer support team will provide you with further instructions, including the return address and any required documentation.

Return Shipping and Costs
3.1 You are responsible for the shipping costs associated with the return or exchange, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe delivery of your return.

 

Refunds and Store Credit
4.1 Refunds will be issued in the original form of payment used for the purchase. Please allow 7-10 working days for us to process the refund after receiving and inspecting the returned item(s).
4.2 If you are eligible for a refund but prefer store credit, we can provide you with a gift card or store credit equivalent to the refunded amount, which can be used for future purchases on our website.

Exchanges
5.1 If you wish to exchange an item for a different size, colour, or style, please follow the return process mentioned above and place a new order for the desired item(s) on our website.
5.2 The exchanged item(s) will be subject to the same return eligibility criteria as mentioned in section 1.

Damaged or Defective Items
6.1 In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide further instructions on returning the item and arrange for a replacement or refund, including any applicable shipping costs.

Non-Returnable Items
7.1 Certain items are non-returnable and non-refundable, including but not limited to:
a) Underwear, swimwear, or intimate apparel for hygiene reasons.
b) Items marked as final sale or clearance.
c) Personalised or custom-made items.

Changes to the Return Policy
8.1 We reserve the right to update or modify this return policy at any time without prior notice. The updated policy will be effective as of the date it is posted on our website. Please review the return policy periodically for any changes.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team.

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