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RETURN POLICY

We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return policy below for detailed information on the return process.

30-Day Return Policy:

We offer a 30-day return policy, which means you have 30 days from the date of purchase to request a return for eligible items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must meet the following criteria:

  1. The item must be unused, in its original packaging, and in the same condition as when you received it.

  2. The item must be in a resalable condition.

  3. Personalised or customised items are not eligible for return unless they are faulty or damaged upon arrival.

Initiating a Return: To initiate a return, please follow these steps:

  1. Contact our customer support team at [email address or phone number] to request a return authorization (RA) number. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return.

  2. Once you receive your RA number, securely package the item(s) you wish to return, including all original packaging and accessories. Be sure to include a copy of the packing slip or a note with your RA number inside the package.

  3. Ship the package to the address provided by our customer support team. You will be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

Refunds:

Upon receiving your returned item(s) and inspecting them, we will process your refund. Please allow 7-10 days for the refund to be credited to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution.

Exchanges:

If you would like to exchange an item, please follow the return process outlined above and indicate in your return request that you would like an exchange. Once we receive your returned item, we will process the exchange and ship the replacement item to you. If there is a price difference between the returned item and the replacement item, we will either refund you the difference or charge you the additional amount, depending on the circumstances.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer support team immediately. We will provide you with instructions on how to return the item, and we will cover all return shipping costs. You may choose to receive a replacement or a refund for the item.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer support team at [email address or phone number]. We are here to help and ensure your shopping experience with [Your Business Name] is a positive one.

Please Note:

  • We reserve the right to refuse returns that do not meet our return policy criteria.

  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

  • If a returned item does not meet our return policy criteria, we will contact you to discuss possible options, including returning the item to you at your expense.

We appreciate your business and hope to continue serving your shopping needs in the future.

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